Clearpay Info

 

Clearpay – Frequently Asked Questions

1. What is Clearpay?

Clearpay is a payment service that allows customers to purchase items immediately and spread the cost over 4 automatic instalments, paid every 2 weeks, without interest. Late fees may apply.

The service is provided by Clearpay Finance Ltd.

2. How do I use Clearpay?

Simply shop at Playerz Boxing and proceed to checkout as normal.

At checkout, select Clearpay as your payment method. You will be redirected to Clearpay to register or log in and provide your payment details (Visa, Mastercard or American Express).

If you already have a Clearpay account, simply log in and complete your purchase.

3. Where can I use Clearpay?

You can use Clearpay when shopping online at Playerz Boxing, provided the payment option is available at checkout.

You can also visit the Clearpay Shop Directory to discover other participating retailers.

4. Who can use Clearpay?

Clearpay is available to permanent UK residents aged 18 or over (excluding the Channel Islands) with a UK billing address.

Customers with international billing addresses cannot use Clearpay or register for a Clearpay account.

Additional eligibility criteria apply. Please refer to the Clearpay Terms of Service for further information.

5. How does the Clearpay payment schedule work?

Clearpay divides the total value of your order into 4 instalments, payable every 2 weeks.

The exact payment amounts and due dates will be displayed before you confirm your purchase.

You can make additional payments early by logging into your Clearpay account. Your remaining payment schedule will be adjusted accordingly.

You can also log in at any time to check upcoming payments and manage your account.

6. What happens if I miss a Clearpay payment?

If you are unable to make a payment, please contact Clearpay.

If you miss a payment, Clearpay will temporarily prevent you from making further purchases using its service.

You will have until 11pm the following day to make the missed payment before a late fee applies.

Late payment fees may include:

  • An initial £6 late fee.

  • A further £6 fee if the payment remains outstanding after 7 days.

  • For orders below £24, the maximum late fee is £6.

  • For orders of £24 or more, total late fees are capped at 25% of the order value or £36, whichever is lower.

Outstanding debts may be passed to a debt collection agency and could affect your ability to use Clearpay in the future.

We encourage all customers to use Clearpay responsibly. Please review the Clearpay Terms of Service for full details.

7. When will my order be delivered if I use Clearpay?

Orders placed using Clearpay are processed and delivered according to Playerz Boxing's standard delivery timeframes.

Choosing Clearpay will not affect the normal processing or delivery of your order.

8. Is there a spending limit when using Clearpay?

Yes. To use Clearpay at Playerz Boxing, your total order value, including delivery charges, must meet the minimum order requirement and must not exceed £1,000.

Your individual spending limit may be lower depending on factors such as your Clearpay account history and previous payments.

9. Can I combine Clearpay with another payment method?

You may use eligible promotional discount codes or gift cards alongside Clearpay, subject to the options available at checkout.

The remaining balance can then be paid through Clearpay, provided your order meets the eligibility requirements.

10. How do I return an item purchased using Clearpay?

Items purchased using Clearpay are subject to the standard Playerz Boxing returns policy and applicable consumer rights.

If your return is approved, Playerz Boxing will process the refund through Clearpay rather than issuing a cash refund.

Once the refund has been processed:

  • Any remaining Clearpay instalments will be adjusted or cancelled as appropriate.

  • Payments already made will be refunded to your original payment card, where applicable.

  • You can check the status of your refund by logging into your Clearpay account.

Please note that you must continue making any scheduled Clearpay payments until your refund has been processed and your payment plan has been updated.

11. Where can I find more information about Clearpay?

For further information about Clearpay, including payment schedules, account management and customer support, please visit: